Returns & Exchanges
At Advanced Dermatology, we stand behind our science-backed skincare and offer a 30-day satisfaction guarantee to ensure you achieve your best results. If you are not completely satisfied with your purchase, we provide a streamlined return process for all eligible medical-grade products.
Initiate Your Request
Log into your account portal or contact our clinical support team with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the items in their original packaging, ensuring that any glass vials or specialized applicators are protected for transit.
Ship to Our Facility
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for tracked delivery.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing