Frequently Asked Questions
Expert answers to your skincare and shopping inquiries.
Are your products suitable for sensitive skin?
Yes, our formulations are dermatologist-tested and designed to be gentle yet effective. We recommend checking individual product pages for specific ingredient lists and performing a patch test before full application.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their skincare essentials sooner.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product within 30 days of delivery for a full refund, minus shipping costs.
Do you test your products on animals?
Advanced Dermatology is strictly cruelty-free. We do not conduct animal testing on any of our finished products or ingredients, nor do we work with suppliers who do.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay for a seamless checkout experience.